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Refund Policy

Our Commitment

Old World Magic is dedicated to providing museum-quality handcrafted artefacts. We stand behind the exceptional quality of our products and are committed to ensuring your complete satisfaction with every purchase. As a small family-run business, we personally oversee every aspect of our craft and greatly appreciate your patience as we work to try and help you with your purchase.

Refund Policy

 
Return Period

Products may be returned within fourteen (14) days of the purchase date for a full refund, subject to the conditions outlined below.

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Return Eligibility Requirements

To be eligible for a return, products must meet all of the following criteria:

  • Remain in original, undamaged condition

  • Be returned in original packaging with all protective materials intact

  • Include proof of purchase (receipt or order confirmation)

  • Have not been modified, altered, or customised in any way

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Mandatory Pre-Return Authorisation

All returns require prior authorisation. Customers must contact Old World Magic before initiating any return by:

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During this contact, you will receive:

  • A return authorisation number

  • Specific return shipping instructions

  • Our designated return address

  • Any special packaging requirements for fragile items

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Please note: Unauthorised returns will not be accepted and may incur additional handling charges.

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Return Processing Procedure

 
Step-by-Step Process

  1. Authorisation: Contact us to obtain return authorisation

  2. Packaging: Secure items using original packaging materials

  3. Shipping: Send via tracked courier service to our designated facility

  4. Inspection: Items undergo quality assessment within 2-3 business days

  5. Approval: Refund authorization issued upon successful inspection

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Refund Timeline

  • Initial Processing: 2-3 business days following receipt

  • Refund Processing: Up to 10 business days after approval

  • Bank Processing: Additional 3-5 business days (dependent on financial institution)

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All refunds will be credited to the original payment method used for purchase.

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Damaged Product Claims

 
Reporting Requirements

Customers must report damaged products within forty-eight (48) hours of delivery. Claims must include:

  • Photographic or video documentation of damage

  • Order reference number

  • Detailed description of the damage sustained

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Resolution Process

Upon verification of damage during transit, Old World Magic will provide a replacement product at no additional cost. The original damaged item may need to be returned using a prepaid shipping label that we will provide.

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Shipping and Handling Charges

 
Return Shipping Costs

Customers are responsible for return shipping expenses unless the return is due to:

  • Product damage during transit

  • Error on the part of Old World Magic

  • Manufacturing defect

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Original Shipping Charges

Original shipping costs are non-refundable except in cases where the return results from our error. For orders that qualified for complimentary shipping, the actual shipping cost will be deducted from the refund amount.

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Non-Returnable Items

 

The following categories of products are considered final sale and cannot be returned:

  • Custom or personalized items (including bespoke wands)

  • Products showing signs of use, wear, or damage not attributable to manufacturing defects

  • Items returned beyond the 14-day return window

  • Products not returned in original packaging

  • Perishable components with limited shelf life

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Product Exchanges

 

Old World Magic does not offer direct product exchanges. Customers requiring alternative products should:

  1. Process a return for the original item following standard procedures

  2. Place a separate order for the desired replacement product

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This policy ensures the most efficient processing and delivery of your preferred items.

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Manufacturing Defects

 

Products with genuine manufacturing defects are covered beyond the standard return period. Such claims require:

  • Immediate notification with supporting documentation

  • Return of the defective product (prepaid shipping label provided)

  • Quality assessment by our craftsmen

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Verified manufacturing defects will result in full refund or product replacement at the customer's preference.

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Consumer Rights (United Kingdom)

 

This returns policy operates in addition to your statutory rights under the Consumer Rights Act 2015, including but not limited to:

  • Right to reject faulty goods within 30 days of purchase

  • Right to repair or replacement for products not of satisfactory quality

  • Right to partial refund following unsuccessful repair attempts

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These statutory rights may provide additional protections beyond those outlined in this policy.

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Contact Information

 

For all returns, refunds, and related inquiries:

Email: oldworldmagic@hotmail.com
Business Hours: Monday through Friday
Response Time: Within 24 hours during business days

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Policy Amendments

Old World Magic reserves the right to modify this returns policy at any time. The current version will always be available on our website, and any changes will take effect immediately upon publication.

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Last Updated: 08/2025
Old World Magic Ltd | 

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